Refund Policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all manuals, tags, accessories, and original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us:

Email: innerspacekelowna@gmail.com
Phone: 250-549-2040

Approved returns must be sent or delivered to:

Innerspace Watersports
3006 32 St
Vernon, BC V1T 5M3
Canada

Return Shipping

Customers are responsible for all shipping costs associated with returning an item for a refund or exchange. InnerSpace Watersports does not provide prepaid return shipping labels for standard returns, including returns due to preference, fit, colour, sizing, or change of mind.

Sale and clearance items do not qualify for free return shipping. If a sale or clearance item is eligible for return under this policy, the customer is responsible for shipping or delivering the item back to InnerSpace Watersports.

Original shipping charges, where applicable, are non-refundable.

If an item was received defective, damaged, or incorrect, please contact us before returning it. We will review the issue and provide appropriate instructions.

Items returned without first requesting and receiving return authorization may not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products, special-order items, and personalized products. Please contact us if you have questions about whether a specific item is eligible for return.

Gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to receive a different item is to return your original item in accordance with this policy. Once the return has been accepted, you can place a separate order for the replacement item.

Customers are responsible for return shipping costs associated with exchanges unless the original item was defective, damaged, or incorrect.

Refunds

We will notify you once we have received and inspected your return and advise you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges and return shipping costs are not refundable unless the return is the result of a defective, damaged, or incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us at innerspacekelowna@gmail.com.

Warranty

All products sold and distributed by InnerSpace Watersports include a one-year warranty, unless otherwise specified by the product manufacturer. The warranty period begins on the date the product is shipped from our stocking location.

Products submitted for warranty consideration will be inspected before a warranty decision is made. Warranty coverage does not apply to issues caused by misuse, accidental damage, normal wear and tear, improper installation, or other circumstances not covered by the applicable warranty.

If a warranty claim is denied, the product may be returned to the customer in its current condition. Any applicable return shipping costs will be communicated to the customer.

To start a warranty claim, please contact innerspacekelowna@gmail.com and include your order number, a description of the issue, and indicate that you are submitting a warranty claim.